These Terms and Conditions ("Terms") govern the use of services provided by Smart Care Service ("we", "us", or "our"), an independent appliance repair business based in 34/5, Palakkapudupatti Main Road, Uchapatti, Kappalur, Madurai - 625008, operating at smartcareapplianceservice.in.
By booking a service visit, submitting a service request form, calling us, or otherwise engaging our services, you ("the customer") agree to be bound by these Terms. Please read them carefully before proceeding.
Key points upfront: We are an independent, third-party repair provider — not affiliated with any appliance manufacturer. A visit/inspection charge applies to every doorstep visit. The full repair cost is quoted to you after diagnosis and before any work begins. You are under no obligation to proceed with the repair after receiving the quote.
1. About Us
Smart Care Service
34/5, Palakkapudupatti Main Road, Uchapatti, Kappalur, Madurai - 625008
GSTIN: 33GGUPA5751G1Z8
Phone: +91 98409 03500
Email: support@smartcareapplianceservice.in
We are an independent appliance repair provider and are not affiliated with, authorised by, endorsed by, or sponsored by any appliance manufacturer. All trademarks and brand names belong to their respective owners and are used solely for appliance identification purposes.
2. Services We Provide
Smart Care Service provides doorstep diagnosis and repair of major home appliances at customer premises in Madurai, Tamil Nadu. Services include but are not limited to:
- Diagnosis and repair of air conditioners, washing machines, refrigerators, microwave ovens, and water purifiers
- AC general service, cleaning, and gas refilling
- AC installation, uninstallation, and reinstallation
- Spare parts replacement where required
We provide physical, in-person appliance repair only. We do not provide software support, remote access, app configuration, account assistance, or any form of online or remote technical assistance.
We do not provide manufacturer warranty repairs. If your appliance is within its original manufacturer warranty, we recommend contacting whether the appliance is covered under the manufacturer's original warranty before booking an independent repair, as independent repair may affect warranty coverage.
3. Booking a Service Visit
3.1 How to Book
You may book a service visit by submitting the online request form, calling us, or sending a WhatsApp message. Submitting a request is not a confirmed appointment — our team will contact you to confirm the visit time and inspection charge before dispatching a technician.
3.2 Service Area
We provide doorstep service across Madurai. Please confirm your locality when booking. We reserve the right to decline a visit if the location is outside our current service area.
3.3 Customer Responsibilities
You agree to:
- Ensure a responsible adult is present at the service address at the agreed visit time
- Provide safe and reasonable access to the appliance to be inspected or repaired
- Provide accurate information about the appliance (brand, model if known, problem description) when booking
- Inform us of any known hazards at the premises before the visit
3.4 Cancellation and Rescheduling
If you need to cancel or reschedule a confirmed appointment, please notify us as soon as possible by calling or messaging us. Where a technician has already been dispatched and is en route or has arrived at your premises, the visit charge may still apply. We will communicate any applicable charge clearly before confirming your booking.
4. Pricing and Payment
4.1 Visit / Inspection Charge
A visit and inspection charge of ₹200 applies to every doorstep visit. This covers the technician's time to travel to your home and diagnose the issue. The visit charge will be communicated to you before the technician is dispatched. You agree to pay the visit charge regardless of whether you proceed with the repair.
4.2 Repair Quotation
After diagnosing the issue, the technician will provide you with a repair quotation covering:
- Labour charge for the repair
- Cost of any spare parts required (itemised separately)
- Any additional charges (e.g., gas cost for refrigerant refilling)
No repair work will begin until you have explicitly agreed to the quoted price. If you choose to proceed, labour (₹200) and spare parts are charged separately on top of the visit charge — all amounts confirmed before work begins.
4.3 Indicative Pricing
Any prices shown on our website are indicative ranges only and do not constitute a quotation or offer. Actual repair costs depend on the appliance model, the specific issue diagnosed, and the parts required. The binding price is the quotation provided by the technician after on-site diagnosis.
4.4 Payment
Payment is due upon completion of the repair visit. We accept:
- Cash
- UPI (GPay, PhonePe, Paytm, or any UPI-enabled app)
- Bank transfer / NEFT (confirm with our team before the visit)
An invoice or receipt will be provided upon request. As a GST-registered business (GSTIN: 33GGUPA5751G1Z8), we can provide GST invoices where required — please request this when booking.
4.5 Spare Parts
Where spare parts are required for a repair, costs are determined by the availability and market price of the part at the time of the visit. Parts installed remain the property of Smart Care Service until full payment is received. Parts removed from the appliance during repair may be retained by us unless you request their return before the visit.
5. Service Warranty
5.1 Warranty Coverage
Repairs carried out by Smart Care Service carry a service warranty covering the specific issue repaired and the parts replaced. The warranty period will be confirmed by the technician at the time of the repair and noted on your service record. The warranty period varies depending on the type of repair and parts used.
5.2 Warranty Claim Process
If the same issue recurs within the warranty period, contact us as soon as possible. We will assess the situation and, if the recurrence is due to the repair carried out, rectify it at no additional labour charge for the covered repair.
5.3 Warranty Exclusions
The service warranty does not cover:
- New or unrelated issues that develop after the repair
- Damage caused by misuse, physical impact, power surge, water ingress, or unauthorised interference with the appliance after repair
- Consumable items (filters, cleaning materials) replaced during a service visit
- Gas refilling — refrigerant level is not covered under warranty if a new leak develops
- Appliances that have been modified or tampered with by a third party after our repair
- General wear and tear of other components unrelated to the repair performed
5.4 Manufacturer Warranty
Our service warranty is a warranty from Smart Care Service for the work we perform. It is entirely separate from any original manufacturer warranty. Independent repair by Smart Care Service may affect the remaining manufacturer warranty on your appliance — you should confirm this with the manufacturer before booking if your appliance is within its manufacturer warranty period.
6. Liability
6.1 Our Liability
Smart Care Service will carry out all repair work with reasonable skill and care. In the event of damage to your appliance caused directly by our technician's negligence during a repair visit, we will assess and address the damage.
6.2 Limitation of Liability
To the fullest extent permitted by applicable law:
- Our total liability for any claim arising from a service visit is limited to the amount paid by you for that specific visit
- We are not liable for indirect, consequential, or incidental losses including loss of food, loss of data, loss of use of the appliance, or loss of income
- We are not liable for pre-existing damage in the appliance that was not caused by our repair
- We are not liable for damage resulting from the customer's failure to follow technician recommendations or safety advice given during the visit
6.3 Pre-Existing Condition
Where an appliance is in a deteriorated or fragile condition prior to our visit, the technician will note this before beginning work. We are not responsible for the failure of other components that were already weakened or failing independently of the issue we were called to repair.
6.4 Premises
Our technicians take reasonable care when visiting your home. However, we are not liable for incidental damage to flooring, walls, or furnishings arising from normal access to the appliance, provided reasonable care was exercised. Please move any fragile or valuable items from the work area before the technician arrives.
7. Independent Service Provider
Smart Care Service is an independent repair provider. We are not affiliated with, authorised by, endorsed by, or sponsored by any appliance manufacturer. Customers should be aware of the following:
- We do not have access to manufacturer proprietary service tools, diagnostic software, or internal service bulletins
- We may use compatible or third-party spare parts where original manufacturer parts are unavailable or impractical to source. The part type will be disclosed before installation.
- For appliances still under manufacturer warranty, using an independent repair service may void the manufacturer warranty — verify with the manufacturer before booking
- We cannot make or honour any claims, representations, or commitments on behalf of any manufacturer
8. Use of Our Website
The content on our website — including service descriptions, pricing ranges, and brand references — is provided for general information only. While we take care to keep content accurate and up to date, we make no warranties about its completeness or accuracy.
Price ranges shown on the website are indicative only and are not binding quotations. Brand names are used to describe the appliances we service and imply no manufacturer affiliation.
You may not use our website to misrepresent your identity, submit false service requests, or engage in any unlawful activity.
9. Intellectual Property
All content on this website including text, design, layout, and graphics is the property of Smart Care Service or used with appropriate permission. You may not copy, reproduce, or republish content from this website without our written permission, except for personal, non-commercial use.
Brand names, logos, and trademarks of appliance manufacturers referenced on this site remain the property of their respective owners. Their mention does not imply any association with or endorsement by Smart Care Service.
10. Complaints and Disputes
If you are dissatisfied with a service visit or the conduct of a technician, please contact us promptly:
- 📞 Phone: +91 98409 03500
- ✉️ Email: support@smartcareapplianceservice.in
We will acknowledge your complaint and aim to review and respond as promptly as reasonably possible, typically within 3–5 working days. Most service issues can be resolved directly with our team — we take customer feedback seriously and use it to improve our service.
These Terms and any disputes arising from our services are governed by the laws of India. Any disputes that cannot be resolved amicably shall be subject to the jurisdiction of the courts in Madurai, Tamil Nadu.
11. Safety
Our technicians are trained to handle these situations safely. If you are unsure about the safety of an appliance, switch it off and mention the safety concern when booking.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business practices or applicable law. The current version will always be available at smartcareapplianceservice.in/terms-and-conditions.php. The date at the top of this page shows when the Terms were last updated.
By continuing to use our services after an update, you accept the revised Terms. If you do not agree with any change, please contact us before your next service visit.
13. Contact Us
For questions about these Terms, or to raise a complaint or service query:
Smart Care Service
34/5, Palakkapudupatti Main Road, Uchapatti, Kappalur, Madurai - 625008
GSTIN: 33GGUPA5751G1Z8
📞 +91 98409 03500
✉️ support@smartcareapplianceservice.in